(If there is no display, please connect it to a VGA monitor and change the pixel to 1920*1080.) Step 1: Connect the NVR to a monitor by HDMI cable. If you fail to download it, you can contact support. Note: To get the Super Password application package, you can download it from the link below. Here we will guide you to reset the password of your PoE NVR by using the super password in the following steps. Note: Super Password is only for Windows OS, not for Mac OS. If you forget the password of Reolink NVR, you may create a super password via Super Password application, then use it to reset your NVR password and set a new password. Step 4. After the Setup Wizard pops out, create a new password and follow the Setup Wizard to complete the setup. Step 3. Press the Reset button for 10 seconds until you hear the buzzing “bee”. Step 2. Remove the outer casing of the NVR using the screwdriver. Press the USB mouse and make sure that all icons are hidden and the NVR is in live view on the monitor. Note: Please stay on live view page through the whole process. Please make sure that the NVR system is on live view page instead of the logging page while pressing the button Step 1. Reboot your device and make sure you can see the live-view on the monitor screen. Reset the Password by Pressing the Reset Button ![]() Step 3: Click the Answer box to answer the Security questions and click the Go to Reset to factory reset the NVR. Step 2: Login in the NVR and click Forgot Password button.
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